Announcing the initiative, the airline said customer care remains its top priority. The GoC package is aimed at easing the inconvenience faced by passengers whose travel plans were severely impacted during the disruption window.
Under the programme, eligible passengers will be issued travel vouchers worth Rs 10,000, split into two vouchers of Rs 5,000 each.
Who qualifies for the GoC package?
The compensation applies to passengers whose flights were heavily disrupted between 12 noon on December 3 and the end of December 5, 2025. To be eligible, the flight must have been delayed or cancelled within four hours of the scheduled departure time, with the overall delay exceeding three hours. Infants and minors are also covered, with vouchers issued to their parent or legal guardian.
Key details of IndiGo’s travel vouchers
Compensation amount: Two vouchers of Rs 5,000 per eligible passenger (Rs 10,000 total)
Issuance: Vouchers are issued per passenger. A group booking will receive vouchers for each individual travellerUsage rules: Vouchers are single-use, non-transferable, and issued in the passenger’s name
Validity: Valid for 12 months from the date of issuance; bookings can be made within this period even if travel occurs later
Redemption options: Can be used for flight bookings as well as add-ons such as pre-booked meals, seat selection, and excess baggage when booked through the airline’s website
Restrictions: No fare-class limits, blackout dates, or booking-type restrictions
Delivery: Eligible passengers will receive vouchers via email through a secure link. Those without a registered email will receive them within 24 hours of updating contact details
The airline says the initiative is part of its broader effort to rebuild passenger confidence and acknowledge the inconvenience caused during the disruption period.
